Customer complaints are inevitable in any business. Most often, the overlooking of the smallest, but important detail is enough to damage or end a business relationship with a customer. This is especially true when referring to the janitorial industry. Attention to detail is a must. The best Kansas City commercial cleaning companies know the importance of always being two steps ahead. Those that excel, tackle problems even before a customer has the chance to notice something was wrong to begin with.
However, because office cleaning is not an exact science, hiccups and complaints are bound to present themselves along the way. On occasion, you as a customer may ask yourself, why did the cleaner miss such an obvious task?
Here is some insight as to what the most common complaints are and how to deal with them.
1. TRASH CANS AND RECYCLING
Who knew such a simple object could become such a headache? More often than some, trash is thrown away in the incorrect container, or in the wrong place altogether. Make sure your cleaning schedule specifically mentions where trash should be thrown away and if recycling need be considered. Also, if applicable, don’t forget to give cleaners access to dumpsters or trash sites to avoid excuses.
2. SPIDER WEBS AND DUST BUNNIES
Often overlooked, the presence of spider webs and dust bunnies is a nuance that can easily be prevented by your commercial cleaning company. If you begin to notice them in corners or behind plants, voice your concern immediately. Even though it need not be specified in your cleaning agreement, spider webs and dust bunnies should not pop up and, unfortunately in most cases, are the result of poor sweeping and dusting.
3. DUST ON COMPUTER
Dust on computers and surfaces is another of the most frequent customer complaints. An unknown fact hover is that many cleaners will not dust a desk unless it is cleared off by the customer, as any moved objects may cause a complaint. Advise employees to clear their desks before they leave if they wish to have their surfaces thoroughly dusted.
4. MOVED OBJECTS
Objects being moved and not being placed back in its proper position is by far the most common cause for concern amongst customers when it comes to office cleaning. Instruct your janitorial company that under no circumstance should a cleaner move an object.
Your office cleaning schedule is your most powerful weapon, it clearly outlines your needs and the company’s responsibilities. Remember, what may seem basic to you, as with moved objects, may need be clearly stated in your cleaning schedule. If there are specific tasks you require, make sure it is included.
Most important of all communication is key, never hold back on a concern. All complaints, whether they simple or urgent, must always be handled immediately and efficiently by your janitorial company. If you notice a lack of communication, or are constantly finding yourself having to remind cleaners that trash was dumped in the incorrect bin, it may be time to move on and find yourself a new janitorial company.